Customer Questions and Answers for Dispenser Assembly by Whirlpool

Hi Harry. You need to use the supplied diagnostic tech. sheet (in the toe kick) to put the unit into a self diagnostic mode to see if there are any fault codes? It will allow codes to pop up and tell you which circuit failure is connected in the wiring circuit. Not only will the board and the device might have issues, the wiring or connections may have the issue. So be care full as the terminals in the connectors have spread apart and not making contact or they are mis connected one wire over on the board. The tech. sheet will allow you to look closely at the wires affected. Also a common Issue will over look the fact that a loading procedure will stick something in the way of the dispenser door being blocked. Follow the wires from the board to the dispenser to make sure the wire is not open or mis routed and pinched creating a direct short instead of passing the voltage or neutral path to the device. Control board part # WPW10084141. Dispenser part # WPW10199696. Thank You.