Customer Questions and Answers for Radiant Surface Element (Dual) by Whirlpool

This dual radiant surface element restores even, responsive heat to a smooth-top range or cooktop. It replaces a failed burner so the inner and outer rings heat correctly for dependable everyday cooking.

• Provides heat to a dual-size cooking zone beneath the glass surface
• Works with the surface control to use the inner ring alone or both inner and outer rings
• Common symptoms: burner won't heat, only one ring heats, slow or uneven heating, visible scorching or damage on the element
• Helps restore consistent temperature control and full dual-ring operation

• Disconnect power at the breaker before servicing; elements carry high current
• Lift or remove the cooktop to access the element
• Note wire locations and transfer any mounting brackets/clips from the old element
• Center the element under the burner outline and secure all connections before restoring power