Answer Drothy, The most likely cause for the door not wanting to open properly would be the handle or latch assembly. To properly assist you we will need your model number to help you with this. Please post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx Read More... Answered by AppliancePartsPros.com | Monday, October 17, 2016