Audrey for Model Number KSCS25FKSS01 Our kitchen aide side by side ice maker is working, but it is not dispensing cubes or crushed ice. We have replaced all the switches with no fix to our problem. When the paddle is depressed for the cube ice the motor makes a noise, but nothing happens. When we switch to the crushed ice and depress the paddle, there is no noise (only the switch). The light comes on when the paddle is pressed for cubes and crushed. We also replaced the auger motor, and this did not make a difference. The water dispenses well. Please help!
Answer Audrey, you will want to check to ensure that when the dispenser paddle is pressed in, that the auger motor is receiving 120VAC. If it is not, then you will want to test the wiring for continuity from the blue wire on the solenoid for type of ice to the blue wire on the auger motor (with the wires disconnected from the parts and the power turned off). There should be continuity as these two wires are connected to each other in the circuit. If there is not continuity then you have a wiring issue on the incoming voltage side of the circuit. If there is continuity then you will want to check the white wires of the components for continuity as they are both tied in to the neutral side together. If there is not continuity, then you have a wiring issue on the neutral side of the wiring for your auger motor. Read More... Answered by AppliancePartsPros.com | Thursday, April 18, 2019