Customer Questions and Answers for Door Latch Assembly by Whirlpool

Hello Scott. 1. Press CANCEL>CANCEL>START to enter the Diagnostics Mode and verify the failure. If failure displayed does match, go to Step 2. 2. While in Diagnostics mode, press the SELF CLEAN key to run the lock motor. If the door is not latched (locked) and the door locked icon is lit, go to Step a. If the door is latched (locked) and the door locked icon is not lit, go to Step b. If the door is not latched (locked) and the door locked icon is not lit, go to Step c. a. The control, latch motor and latch switch are operating properly. Check the locking mechanism. a1. Unplug range or disconnect power. a2. Check the integrity of the latch mechanism from cam, through the actuating rod, to the latch pawl and door slot. a3. Ensure that the pawl aligns with the door slot. Correct any mechanical malfunction and go to Step c. b. The latch switch is not indicating that the door is locked. b1. Unplug range or disconnect power. b2. Replace the motor assembly (one of the switches on the motor assembly is defective) and go to Step 3. c. The latch motor relay or latch motor is not working. c1. Check for proper voltage at CON 1-4 to CON 1-1 when the latch motor should be running (within 20 seconds of pressing SELF CLEAN key) by completing the following steps. c2. Unplug range or disconnect power. c3. Connect voltage measurement equipment. c4. Plug in range or reconnect power and confirm voltage reading is 120 volts. Unplug range or disconnect power. If voltage reading is 120 volts, go to Step c6. If the voltage reading is not 120 volts, go to Step c5. c5. Replace the control then go to Step 3. c6. Check continuity of the latch motor. - If continuity is present, check the electrical connections and inspect for damage to the harness. Make any repairs, then go to Step 3. - If continuity is not present, replace motor assembly. Go to Step 3. 3. Replace all parts and panels before operating. 4. Plug in range or reconnect power. 5. Put range into Clean mode to verify proper operation. 6. Verify normal operation.