Customer Questions and Answers for Door Latch Assembly by Whirlpool

Hello Scott. 1. Press CANCEL>CANCEL>START to enter the Diagnostics Mode and verify the failure. If failure displayed does match, go to Step 2. 2. While in Diagnostics mode, press the SELF CLEAN key to run the lock motor. If the door is not latched (locked) and the door locked icon is lit, go to Step a. If the door is latched (locked) and the door locked icon is not lit, go to Step b. If the door is not latched (locked) and the door locked icon is not lit, go to Step c. a. The control, latch motor and latch switch are operating properly. Check the locking mechanism. a1. Unplug range or disconnect power. a2. Check the integrity of the latch mechanism from cam, through the actuating rod, to the latch pawl and door slot. a3. Ensure that the pawl aligns with the door slot. Correct any mechanical malfunction and go to Step c. b. The latch switch is not indicating that the door is locked. b1. Unplug range or disconnect power. b2. Replace the motor assembly (one of the switches on the motor assembly is defective) and go to Step 3. c. The latch motor relay or latch motor is not working. c1. Check for proper voltage at CON 1-4 to CON 1-1 when the latch motor should be running (within 20 seconds of pressing SELF CLEAN key) by completing the following steps. c2. Unplug range or disconnect power. c3. Connect voltage measurement equipment. c4. Plug in range or reconnect power and confirm voltage reading is 120 volts. Unplug range or disconnect power. If voltage reading is 120 volts, go to Step c6. If the voltage reading is not 120 volts, go to Step c5. c5. Replace the control then go to Step 3. c6. Check continuity of the latch motor. - If continuity is present, check the electrical connections and inspect for damage to the harness. Make any repairs, then go to Step 3. - If continuity is not present, replace motor assembly. Go to Step 3. 3. Replace all parts and panels before operating. 4. Plug in range or reconnect power. 5. Put range into Clean mode to verify proper operation. 6. Verify normal operation.

Mike, You will want to test the door latch assembly to make sure that the switches have continuity. If the switches checks ok then the issue will most likely be caused by a faulty control board.

Hello Lorraine, I'm sorry but we will need the model number from the units' I.D. tag to look up parts for you. The issue will not be the door lock assembly since this is only utilized during self clean operations. The issue can be the door hinges, springs, the door liner, or the hinge receptacles.

Hello Bob. We will need your model number to help you with this. Please call 1-877-477-7278 or post your model number with a new question on the parts page. http://www.appliancepartspros.com/modelnumber_locator.aspx

Joe, The door latch motor for your unit is part number 5304528973. This will be located on the back of the unit.

Hello Bill, The part that will correct your issue without unforeseen trouble is WPW10107830. Anything else is considered "re-engineering" and if problems arise, this will relieve the manufacturer of any responsibility or liability.

Robert, To determine the part that you need to replace you will want to do the following: 1. Verify failure if not displayed. Go to manual diagnostics screen 5 to view and clear error codes. 2. Use manual diagnostics screen 2 to check operation of the door switch, latch switch and door latch motor. 3. Open the oven door. 4. Press the CLEAN key to start the door motor. The CLEAN icon will flash indicating the control is driving the latch motor and stop flashing when the motor reaches the locked or unlocked position. The leftmost time digit will display a “1” when the latch is in the locked position and a “0” in the unlocked position. The door position is displayed with the second time digit from the left. A “1” will display when the door is closed, and a “0” when the door is open. 5. Verify that the latch motor moves to the latched position. 6. If the motor did not rotate, go to step 7 (check for mechanical binding and motor wiring). If the motor did rotate, go to step 11 (check door latch switch wiring and circuit). 7. Unplug range or disconnect power. 8. Check integrity of latch mechanism from cam/eccentric, through actuating rod, to latch hook and door slot. Ensure the hook aligns with the door slot. Correct any mechanical malfunction. 9. If latch mechanism is good, check continuity of the latch motor and of the electrical connections between oven control and motor. If continuity is present, replace the control. 10. Go to step 18. 11. Observe the time display. Did the leftmost digit change state from a “1” for locked or “0” from unlocked? - If not, go to step 12 (check door latch switch and wiring). - If it did, go to step 16 (check door switch circuit). 12. Unplug range or disconnect power. 13. Check continuity of latch switch. Check wires and connectors from control to latch switch, then from latch switch to control. - Replace harness if damaged. - Replace door latch assembly if latch switch does not close. 14. If no damage to wires or connectors, replace the control. 15. Go to step 18. 16. Unplug range or disconnect power. 17. Check wires and connectors from control to door switch, then from door switch to control. 18. Replace all parts and panels before operating. 19. Plug in range or reconnect power. 20. Press STOP/CLEAR. Press CLEAN then START. Observe for longer than 1 minute to ensure the operation is normal. 21. Go to step 1 and complete checks.

Hello Rodger! No, the parts are not the same. You'll need oven latch assembly part number WB49T10020. Thanks.

Hello Steve, This is most likely a bad micro-switch on the assembly. The door latch should be replaced as an assembly WPW10107820 as per the manufacturer. There is the possibility that the circuit in the control WPW10424330 is not reading the information being sent to it.

Hello Todd. Door latch not operating (Clean mode). 1. Verify failure on diagnostics screen 5. Clear the error code by pressing the START key. 2. While in diagnostics mode press AUTO CLEAN key to run lock motor. a. If the door is not latched (locked) and the door locked icon is lighted, go to Step a1. 1. Unplug range or disconnect power. 2. Check integrity of latch mechanism from cam/eccentric, through actuating rod, to latch pawl and door slot. 3. Ensure that pawl aligns with the door slot. Correct any mechanical malfunction and go to Step 3. b. If the door is latched (locked) and the door locked icon is not lighted, go to Step b1. 1. Unplug range or disconnect power. 2. Replace motor assembly and go to Step 3. c. If the door is not latched (locked) and the door locked icon is not lighted, go to Step c1. 1. Unplug range or disconnect power. 2. Check continuity of the latch motor and the electrical connections between oven control and motor. - If continuity is present, replace control. Go to Step 3. - If continuity is not present, replace motor assembly. Go to Step 3. 3. Replace all parts and panels before operating. 4. Plug in range or reconnect power. 5. Put range into Clean mode to verify proper operation. 6. Verify normal operation. Go to Step 1 and complete checks.