Customer Questions and Answers for Refrigerator Ice Dispenser Motor by Whirlpool

Hello Ratchet. 1. Disconnect the unit from the electrical supply.2. To remove the motor: a)Open the freezer door. b)Remove the ice container from the freezer door. c) Remove the two screws from the motor housing cover, located under the bottom of the inner door panel, and remove the cover. d)Disconnect the harness connector from the motor terminals. e)Remove the four screws from the motor bracket and allow the motor to drop down. f) Pull the hex drive shaft out of the motor. 3. To reinstall the motor: a)Remove the two screws from the hex drive shaft coupling holder and remove the coupling assembly. b) Install the hex drive shaft in the motor as far as it will go. c) Slide the new motor assembly back into place in the freezer door and mount it with the four screws you removed earlier. Make sure that the top of the hex drive shaft, spring, and pin are through the hole in the ice container plate. NOTE: On 2002, and later models, the pin is not used. d) Plug the harness connector into the motor. NOTE: The connector is designed to fit only one way on the motor terminals. e) Position the motor housing cover so that the raised center faces the motor, and mount it in place with the two screws you removed earlier. f) Make sure that the spring and pin are in the center hole of the hex drive shaft, and that the bearing and seal are properly positioned on the coupling, as shown.g) Position the coupling assembly over the spring-loaded pin, then push down on the coupling and align it with the top of the hex drive shaft. Secure the coupling assembly with the two screws you removed earlier. h)Replace the ice container on the freezer door plate. NOTE: The coupling in the ice container does not have to align with the coupling on the end of the hex drive shaft when the ice container is installed. They will engage as soon as the ice dispenser is activated. At that time, the motor will turn, and the spring-loaded coupling on the end of the hex drive shaft will pop up and engage the ice container coupling (you will hear a “snap” when the coupling pops up and engages). Hope this helps!