George for Model Number MVWC400XW4 When you push the start the light comes on then the door lock locks with the light then the lock light goes off and unlocks lid. I pulled the top off and when you push start the tub and agitator look like they want to move I hear a hum from the bottom end then the lock light goes off. Any ideas I am thinking that the motor or trans is bad.
Answer George, You will need to put the unit into the diagnostic mode. You will need to check for error codes. This will be explained on the tech sheet in a plastic bag taped to the inside of the cabinet. It is easiest accessed by raising the main top and opening the ziplock bag it is in so it can be put back when you are finished. This way it will e there if ever needed again. Based on the error code that shows up, if any, there will be a section that will tell you what procedures to take. Read More... Answered by AppliancePartsPros.com | Thursday, January 29, 2015