Bruce J for Model Number KFIV29PCMS00 Hi, My kitchenaid french door refrigerator has not cooled correctly since my granddaughter cleaned it out. The refrigerator is holding at 48 degrees and the freezer is holding at 18. She had the doors opened for quite some time and I'm wondering if something got messed up in the defrost cycle, or if something melted and froze over the thermistors? The one fan motor that I can reach from the back is running fine and the compressor is warm. I've tried unplugging it and restarting it with the default temps on the control panel So, my questions are, is there more than one motor evaporator, and if so, how do I get to the second one; and or, is there more than one thermistor and if so, how do I find the one for the freezer. Any ideas will be welcome. Thank you.
Answer Hello Bruce, you did not mention if during the cleaning with the doors open if the refrigerator was still running, if not running nothing should have been affected. If it was running its possible an excess of moisture may have built up on the dual evaporator coils and jammed the fan motors. The temps you gave 48/18 would indicate either both fan motors are not working or there is a sealed system problem. Your model came with a technical testing sheet, it is located either under the top right door hinge cover or under/behind the lower front grille. Using it you can easily enter the test mode and test the thermistors, fan motors and defrost cycle from the control panel. Read More... Answered by AppliancePartsPros.com | Tuesday, September 17, 2019