Customer Questions and Answers for Shock Absorber by Whirlpool

Al, the shock absorbers W11415987 would be suspect by the process of elimination. The spin basket will need to be rotated to identify if it rotates smoothly and wiggled up and down to identify if there is any play in between the spin basket and outer tub. If there is play, and the basket moves up and down reducing the spacing between the outer tub and basket, then the bearings and spider shaft will need to be inspected (part of the outer tub WPW10737541). If the basket stays evenly spaced between the two items, the motor stator W10365754 will need to be tested. With the washer unplugged, the motor would need to be tested from pin 1 to pin 2, pin 2 to pin 3, and pin 1 to pin 3 and the resistances should measure between 8.5 to 14O of resistance. The rotor W10365755 will also need to be inspected for any damage or debris. If these all check good, then the shock absorbers (4 used based on the manufacturer diagram) would be a possible cause.