Ray January 08, 2023 for Model Number MHW6000AW0 How many W11415987 shock absorbers do I need for this washer? Thanks! Ray
1 Answer Ray, The manufacturer does not show this in the parts breakdown, you will need to check your machine as some have three and some have four. Read More...
Al March 23, 2020 for Model Number MHW4200BG0 How many shocks do I need and what else would cause the washer to continue to sense the load not balance and not spin?
1 Answer Al, the shock absorbers W11415987 would be suspect by the process of elimination. The spin basket will need to be rotated to identify if it rotates smoothly and wiggled up and down to identify if there is any play in between the spin basket and outer tub. If there is play, and the basket moves up and down reducing the spacing between the outer tub and basket, then the bearings and spider shaft will need to be inspected (part of the outer tub WPW10737541). If the basket stays evenly spaced between the two items, the motor stator W10365754 will need to be tested. With the washer unplugged, the motor would need to be tested from pin 1 to pin 2, pin 2 to pin 3, and pin 1 to pin 3 and the resistances should measure between 8.5 to 14O of resistance. The rotor W10365755 will also need to be inspected for any damage or debris. If these all check good, then the shock absorbers (4 used based on the manufacturer diagram) would be a possible cause. Read More...