Mom for Model Number WTW5500SQ0 Watched video, very helpful until I tried to separate the agitator into two parts. I have had two people trying to pull the top while standing on the bottom like it shows in the video, it will not come apart, like its really stuck together, although it will move up about 1/16 of inch but i think that is normal. Has anybody else had this problem? Any idea why they will not pull apart and what I can do?
Answer Hello Mom, The agitator should be removed from the washer and the top half will need to be "yanked" off from the bottom half. If you still cannot get it off, reach into the agitator tower with a screwdriver and find the four locking tabs, (hard to see since white on white), and apply pressure while unhooking them. Read More... Answered by AppliancePartsPros.com | Monday, January 25, 2016