Customer Questions and Answers for Washer Short Cam Agitator Repair Kit by Whirlpool

Carol, when rotating the top of the agitator counter-clockwise, it should turn with the bottom part of the agitator. If it spins freely, it is possible that the agitator dogs may be installed in reverse. It would be recommended that the agitator dogs are double-checked to ensure that they are placed in the proper direction. The video shown for the agitator repair kit 285809 in the item page can be used as a reference to verify the placement.