Answer Carolyn, You will want to remove two screws in the back that hold the whole top in place, then slide the top forward and lift while securing the lid with tape to the top and rest against the wall. You can now see the top of the shocks. You have to lift each one individually out of its seat then drop it down and snap it loose from the outer tub. Read More... Answered by AppliancePartsPros.com | Tuesday, October 30, 2018