Sonya I just replaced my suspension rods to my washer and we noticed that the basket dropped a few inches.. we found that very odd. But we ran a cycle and it works fine but we just cant figure out why the basket dropped down. The rods were the exact length as the odd worn out rods.. Any reason on why this happened. Did we miss a step somewhere?
Answer Sonya, First thing, we need is a model number for the washer so we can check and verify the correct parts were ordered and installed. Second, recheck the installation of all the parts according to the service manual or the repair video attached to the W10820048 Suspension rod kit. A slight difference(1/4-1/2 in.) in the tub height could be normal, but not an inch or inches. Read More... Answered by AppliancePartsPros.com | Friday, August 30, 2019