Robert S for Model Number Whirlpool WTW5000DW1 Hello AppliancePartsPros, I’m trying to determine if I need to replace the suspension rods on my washer (heavy banging and shaking during spin cycle). With an empty washer, I push down on the drum and it springs back up. If I push hard to one side, I can bang the floor simulating the sound/bang we get when the washer starts “walking”. I don’t want to replace the suspension rods if that is not the problem (obviously). Can the springs be intact, but weak? Also, I ran the washer on an empty quick cycle. With no weight in the drum, the walking/banging was far less pronounced, but it is there. I guess I don't know how much a washer should vibrate, if at all. It is a Whirlpool WTW5000DW1. Thanks!
Answer Hello Robert, start by removing the wash plate and check the inner tub mounting to the top shaft of the gearcase. The basket should not be loose or off-center, it has an internal balance ring and if spun empty should have little vibration or shaking. If this is where the problem is, adding clothes will just make it worse. If this all checks out correctly then replace the suspension rods. Read More... Answered by AppliancePartsPros.com | Monday, December 2, 2019