Tracy for Model Number KSCS25FKSS01 I have an ice dispenser problem. I moved last fall and took ownership of this refrigerator. Since moving in we have had a problem with the ice dispenser. The ice works sometimes but often when pushing a cup up to the ice lever nothing happens. I often push the button from ice cubes to crushed ice but that only works once in a while also. I am eager to resolve this issue now. Im thinking the lever which pushes the micro switch may not be making contact but I do here that familiar click the micro switch makes. Im ready to order two new micro switches but am wondering if this could be the switch assembly mounted to the dispenser cover. Thanks for your assistance, any experience related assistance could save me a hundred bucks. Tracy
Answer Tracy, You'll need to dismantle the dispenser assembly, and check for broken or binding parts, and bad switches. Here's some information that should help you out " SERVICING THE ICE AND WATER DISPENSER The new ice and water dispenser is a simplified design, using half the number of parts as the previous design. Since the new dispenser is ?foamed-in? the freezer door, it cannot be removed as an assembly, however it can be easily serviced. Following are the steps for disassembly: 1. Unplug the refrigerator power cord. 2. Remove the overflow grille from the housing. 3. Unsnap front cover at the bottom of the housing. ( You'll need a flatblade screwdriver and pry out or twist the blade to release the bottom of the panel, using the slots molded in the bottom edge of the dispenser trim, be careful don't scratch the door panel.) 4. Disconnect the front cover switch harness connector and set the cover aside.5. Disconnect the power wire harness connector (BL/BK and W wires) 6. Disconnect the flapper door heater wire harness connector (if one is present). 7. Release the dispenser microswitch retainers and slide the switches off of their locator pins. Carefully handle the switches so they do not come apart. 8. Disconnect the wires from the terminals of the lamp holder. 9. Remove the two 1/4? hex head screws from the control bracket and remove the control bracket. 10. Remove the 1/4? hex head screw to remove the water fitting (fill spout) from the water dispenser lever.11. Unsnap the ice guide and remove it from the ice dispenser lever. 12. Remove the air pot by sliding the rear of the air pot out of the slot molded to the dispenser housing and slip the linkage out of the flapper door mechanism assembly. 13. Unsnap the flapper door and remove it from the ice dispenser lever. While you remove the flapper door, carefully guide the flapper door heater wire and connector over the door mechanism assembly. 14. Remove the 1/4? hex head screw securing the dispenser levers pivot retainer to the dispenser housing and remove the retainer. 15. Remove the water dispenser lever.16. Remove the ice dispenser lever by maneuvering it around the door mechanism assembly. 17. Pull the pin from the door mechanism assembly and remove the spring and mechanism assembly. 18. Reassemble in reverse order. " You may also need this kit assembly 8201756 it'll have all the mechanical parts you may need. Thanks and Good Luck. Read More... Answered by AppliancePartsPros.com | Monday, August 8, 2011