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Customer Questions and Answers for Track, Assembly (Rh) by Whirlpool

4.89 (64)
By: Whirlpool
Part Number: OEM20351988
Manufacturer Part Number: W11259786

Note: Right Hand side

The Track, Asm (RH) is an OEM part for Whirlpool dishwashers. It is the right-hand side track assembly that supports and guides the dishwasher's upper rack as it slides in and out. This part ensures that the rack moves smoothly and securely, allowing for easy loading and unloading of dishes while preventing disruptions during the wash cycle.

Causes of a bad Track, Asm (RH) can include wear from regular use, accumulation of debris that impairs movement, or damage from improper loading of the dishwasher rack.

Symptoms of a bad Track, Asm (RH) include:

  • Difficulty in sliding the upper rack in and out
  • The rack becoming stuck or detaching from the track
  • Noises such as grinding or clicking when the rack moves

This OEM part is also compatible with Maytag, KitchenAid, Jenn-Air, Amana, Magic Chef, Admiral, Norge, Roper, and Kenmore models.

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Questions & Answers

For Whirlpool Track, Assembly (Rh) (Part Number: OEM20351988)

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Pam for Model Number Kitchinaide KUDE60FXSS3

I have three baskets 10 silverware tray; 20 middle basket for cups and bowls and the bottom rack for plates etc. when I went to draw out the cup or middle basket I caught something fly out and discovered three ball bearings in the bottom of the dishwasher. Now one side of the middle will not draw out completely and I cannot get the whole basket to come out so I see What is going on. I am afraid that if I force the rack I will ruin the dishwasher. Can you tell me how to get the basket out so I can work on it or the rails whichever is broken. Thank you for any advise you may provide.

Answer

Pam, this is going to be a failure in the track. The bearings from the track have come loose and fallen out. Oftentimes, when the track is hard to pull forward it is due to the bearings not aligning properly. If there is not enough room to get to the front lock tab of the adjuster where it sets into the rail, the entire rail can be removed by pulling the dishwasher out and unscrewing the rail mounting screws on the outside wall.

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Answered by AppliancePartsPros.com   |   Sunday, February 28, 2021

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