""FIRST OF ALL"",,, I want to say,, WOW,, What great service,, PLUS,, I ordered part on 04/08/2016 @ 3:33 PM Texas Time,, Received my PC Board the ""VERY"" next day @ 10:10 AM,,, With ""STANDARD"" Shipping no less to,, It took me about 20 minutes or so to cut the glue off 3 connections with a exacto knife,, But other than that,, ""BASICALLY"" It takes longer to take the unit apart,, Than it does to put in new board,, I used my tablet and took pictures before I changed out the board for back up on the wiring,, Even though I am Retired,,I am a licensed Commercial HVAC TECH,, I have not worked on to many window units,, Much less things on a smaller scale,, It was a fun little project to do and fix and diagnose the problem,, I was in contact via e-mail with Kelly and had a professional attitude like no other places I have ordered parts from,, Will "DEFINETLY" call this place my go to,,, To get parts and or service