I did a search on the internet and found Appliance Parts Pros. They had the parts I needed in stock. I placed an order and it arrived the next day! Great service to say the least. I watched the video on how to change out some parts on the upper rack and reinstall the new part. I did have to use a screwdriver to pry a piece off of the old rack due to the rust. Other than that, no tools required. Easy Peasy! Much better than having to buy a new appliance.