I replaced the defrost timer. The component was directly accessible from the back of the freezer at the bottom. I used a stubby screwdriver to remove the timer and the metal mounting bracket. The new timer was a direct replacement without the mounting bracket. After unplugging the freezer, the total time was about 5 minutes and after plugging it back in the difference was noticable within a few hours. Because it wasn't defrosting adequately before, it dripped out the front during the first few defrost cycles after the repair, but quit dripping after that.