You must understand that I am a a "mature adult" better known as senior citizen and become frustrated when things don't work correctly. At first, no clue what to do. thought I would need a whole bottom rack which was quite pricey, then I googled GE dishwater parts. Right there in the first listing was Appliance Pro. Thank goodness. I watched the video, got the model number , ordered the parts and in three days I now have a botton dish rack that rolls out correctly. This will put me on the track of Pro Appliances with other rather simple fixes.The videos are a great tool.