How to Troubleshoot & Replace Ge AP3203248 / WR17X11459 Drive Cup

Tried to disassemble unit as described in other customers posting; on verge of breaking more components. Finally pried front of auger out of bin far enough to install new drive cup. Part works fine at about one half cost of ordering through G E directly. 

Replaced drive cup 

When I took it apart I found that the drive cup was cracked, the helix lock plate hole was reamed out and the ice deflector spring was broken. The biggest problem was the helix had slipped down the shaft and allowed the end of the shaft to bore a hole in the housing which made it a bear to get out. Others have had the same problem. Once I got past that obstacle, it was simple to replace all the parts and it's working like normal again. Very helpful video explaining the repair. 

Reasonably easy, except auger coarse nut was stripped, too, making the removal of the auger from the housing difficult. Make sure to wait until plastic comes up to room temp to avoid cracking plastic. Saved me at least 300.00 by doing it myself. No service calls, no hourly labor. No random people in my house. 

I follow directions from the video on repair for my model. My family was watching it made me look like a pro. I was really surprised to see my part arrive the next day after placeing my order fantastic. 

Your video was great. But I had a problem. The auger shaft had moved forward and wore a hole through the tray. The end of the shaft was protruding about 1/8 the inch outside of the tray so that the auger assembly was trapped, I.e. It could not be lifted vertically. Another look at your video confirmed that the shaft wasn't supposed to be sticking through the tray. Hammer and pull as I might the shaft would not budge. Your video confirmed that if I cut the tray to allow vertical movement of the shaft end the ice maker would not leak. So using my Dremel I cut a 2in. Slot the width of shaft, problem solved! We're making ice again, but my fingers are crossed. 

First off, I watched the video that was provided with the e-mail confirmation. Gave me step by step instruction to complete the task at hand ( very simple fix) . Job well done , Thanks. One more thing I would like to bring up is the service, OUTSTANDING !!! I ordered the part on Thursday morning Had it Friday by lunch . Thanks Kim. 

Located drive motor securing screws where they had fallen in the freezing compartment, realigned drive motor assembly and reinstalled screws. I disassembled the ice collection unit to ensure the Drive Cup was the only item requiring replacement. It was very easy to locate and the replacement item on the AppliancePartsPros.com web site. A How-to video accompanied the parts description and was very helpful with clearly articulated tips on disassembly and reassembly of the unit. In total, disassembly and reassembly, from start to finish was maybe 45 minutes. If I has found the video first, that would have easily cut another 15 minutes off of the project. Although the part was available through a number of online stores and I had not purchased from AppliancePartsPros.com, the ease of the website and availability of a repair specific video made it obvious AppliancePartsPros had earned my business. 

Replaced the drive cup again for the 3rd time, you would think they could design a better mouse trap. 

Replaced the worn and broken parts, watched your video to learn how to do this. The video was very informative