Max January 13, 2022 for Model Number PSS26MSWCSS Should the Helix in the ice bin rotate freely or should it only turn when the auger is rotating if not what is the repair
1 Answer Hello Max, no, the auger should not rotate freely, one end uses a drive cup WR17X11459 that indexes with the auger motor drive fork, the other end goes into the cube/crusher assembly. As far as what is the repair that would depend on which end is broken. Read More...
Darran April 29, 2020 The WR17X11459 Cup Drive on my GE icemaker doesn't seem to stay seated in its housing in the ice bucket. It wants to slide forward and cause the auger to wobble. What could be causing this ? The auger seems to be back as far as it can go with the retaining nut on the front of it. Could the auger be bent maybe ? Thanks
1 Answer Hello Darran, the drive cup WR17X11459 may be worn or flexing under load. If the auger shaft was bent you would see it when manually rotating the drive cup. The auger shaft should not have excess play if pushed forward, check the entire ice bin for cracks that may allow excess movement. Check that the ice maker is not making oversize cubes. Read More...
Ramon P. June 27, 2019 for Model Number dshs9ngybcss I need to change the drive cup dispenser. Where can find the video how to do it? Thanks
2 Answers Ramon, There is a "how to" video attached to the part number in the parts diagram/display. Click on the part number inside the brackets WR17X11459, the computer system will automatically display the part order screen and a photo of the part. Below the photo in the center, you will see the words "repair video", click on the white arrow and the video will play, it's a 7 or 8 minute video but will display all the information needed to replace the drive cup on your refrigerator. Thanks, Read More...
Ramon P. June 27, 2019 for Model Number dshs9ngybcss I need to change the drive cup dispenser. Where can find the video how to do it? Thanks
2 Answers Hello Ramon, I'm sorry but there is not a video on replacing this part yet. The ice bucket will need to be disassembled to install this part. The best way to do this is by taking a lot of pictures during the disassembly so they can be followed backward during reassembly for proper reassembly. The only other thing that might help is the parts explosion showing the assemblies parts. Read More...
Tom N March 04, 2018 for Model Number PSS26SGPASS I have replaced the cup 4 times in total. Last year, I bought the entire ice maker unit, (200 dollars or more), a year later the cup is breaking again and I have now replaced it twice. Is there any solution that would be causing this cup to keep breaking?
1 Answer Tom, This may not be an issue with the drive cup itself but may be an issue with the auger motor drive coupler or a issue with a loose drive blade on the ice bin. Read More...
Robert C January 05, 2017 for Model Number PSC23MSWDSS I am replacing the cup step by step as shown in the video. When I release the tabs and attmept to pull up the whole assembly it will not move up. Both locks are released and I am pushing up on the plastice tabs. It moves up about a quarter inch and stops.
1 Answer Robert, You may have to pry up on the assembly but this is the only way to get the part out. Read More...
Harrolyn June 16, 2016 for Model Number GE Refrigerator GSS25XSRBSS Ice Maker Continue to replace auger drive cup: (5) times. Replaced last night and by this morning it was cracked. Auger has eaten through back of bucket allowing the auger drive to slip out of inset where it belongs. Has anyone a solution for repairing the bucket so the auger will not penetrate the back wall. I have fought this auger cup replacement for years and aside from buying new refrigerator I dont know what to do. GE products are awful, especially this one.
1 Answer Harrolyn, This issue should be able to be resolved by checking to see if there are any other parts that may be broken. The first part that would possibly be broken or loose that could cause the auger drive cup to be to far to the rear would be the crusher housing or the crusher cover. Check these for being damaged. Another option would be to replace the entire ice bucket assembly which is part number WR17X11447. Read More...
Erik February 23, 2016 for Model Number PSS26PSWC I replaced the drive cup. two days later it has cracked again. What is causing this to crack? Thanks !
1 Answer Hello Erik. You need to check for binding in the ice bucket and see if there is broken parts causing the issue. Read More...
Jig August 11, 2015 for Model Number GE ESF25LGRE WW I am having some issues with ICE dispenser. I found that the Ice bucket drive cup is loose and wobble. Because of that it is not able to rotate the auger assembly and ICE is not dispensing. The auger moter is rotating but it is not fully attached to the back end of the drive cup and not able to move freely. It also pushes the entire bucket and freezer door with the noise. Should the drive cup be loose or it should be fixed? Do you think replacing drive cup will fix the issue? Thank you for your help.
1 Answer Hello Jig. The drive cup shouldn't be tight, but should make contact with the auger. If it is not and it is sliding forward, it will need to be replaced. Read More...
Jose F. July 10, 2015 for Model Number GSS25LSPA-BS I replaced the plastic cup in the ice compartment, one day later the plastic cup is broken again. Thank you
1 Answer Hello Jose, You will need to verify the proper operation of the ice crusher assembly and no ice build-up is in the bottom of the ice bin. Read More...