After watching the tutorial video, I realized I could easily repair my dryer myself. The repair literally took less than 10 minutes, cost under $40 to fix everything, and I didn't have to hire someone to come into my house and charge me a fortune. I replaced the broken drum bearing, replaced some bearing slides, and discovered my dryer has a light inside! No more metal on metal screeching.
Shipping took only two days. The initial delivery was incomplete, but I called customer service and they shipped the left out part immediately.