I didn't know anything about fixing the problem. I started with YouTube. Found a video by Appliance Parts Pros. The video was simple and direct. Once I locate the old pump and removed it, I found a underwater from a bra that caused the problem. I reinstalled the old pump only to see it fail again. So I ordered the new pump from Appliance Parts Pro's. I ordered it on a Sunday and got it on Thursday. I felt that was very quick and happy. Friday after work I put the new pump in, which took less than 30 minutes and it has worked great ever since. This is not the first time I have ordered Parts from Appliance Parts Pro's. All my appliances are GE brand. I had an issue with the dishwasher, watched a video ordered the parts and all is working. I will be ordering a part for my fridge soon. So thank you Appliance Parts Pro's . You are a life saver for the DIYers out there.