I read a lot of discussions and reckoned that it was the electronic control board. That was the problem. We had this problem six months ago, but it was temporarily fixed by turning off and on the power source to reset. That time I sent back the part but six months later, we had the same problem and the power reset wasn’t fixing it. I basically surmised from a lot of discussions that I read that it was the electronic control board but I wasn’t completely sure. So, I ordered the part again and with the help of the AppliancePartsPros.com video for that specific part I just replaced it and it’s working woo hoo..