Round 1 of being cheap was metal/foil tape. Helped solve the clothes being snagged. Short-term fix and lasted only so long. Round 2 was to buy the right parts and not be MacGyver. Before I praise AppliancePartsPros.com, I need to address GE. Yes, the dryer is 25 years old. However, they repeatedly tried to sell me the wrong parts or tell me the parts I identified didn’t fit my model. Why was I talking w/GE? I was simply being paranoid about a 25-year-old machine.
To be honest, I was always going to buy from Appliance Parts Pros because:
(1) They had actual video instructions on how to replace the parts. Videos for each item I purchased.
(2) Pricing was competitive (even against the GE site where I was told the parts wouldn’t work).
(3) Excellent return policies.
(4A) They even suggested I buy a "kit" that had multiple parts for a better price than buying the parts individually.
(4B) One of the parts in the kit was something I wasn't even thinking of replacing - the belt. Who knows if my belt was bad but at 25 years old, and the machine already being disassembled, the rep said why wouldn’t you replace it? Yes, a no brainer.
(5) Online chat, phone support and posting questions to be answered were all incredibly helpful and timely in responses. Especially when I hit a hiccup (nothing to do with Appliance Parts Pros or the parts themselves. They found me a wiring diagram. Something I couldn't find on the GE site.
(6) I'm a pain in the tail (not rude, just detail-oriented and dotting my i's and crossing my t's). Their staff wins medals for their continued patience.
I replaced the following parts:
• Lint Chute Assembly WE14X25080 / AP6032647
• Dryer Bearing Kit WE49X20697 / AP5806906. I didn't even know about this kit and the bundle saved me an additional $71 as it Includes: (1) top bearing WE3M26, (1) belt WE12M29, (1) duct trap felt [WE09X20441], 2-white slides WE1M504, 2-green slides WE1M1067. I didn't need the felt piece as a separate item, Lint Chute Assembly came with that installed.
I can't say enough good stuff about this company. This is not the first time my friends or I have relied on them to fix a major appliance like an oven, dishwasher or dryer.
They have competition and perhaps, depending on the part, they are sometimes not as cost-competitive. HOWEVER, in addition to step-by-step videos, what sets them above the others is they have the best online documentation to order the right part(s). This is the game changer and differentiator - They have detailed schematics for the appliances, and when you drill in on a section of the appliance, say the front door, their page lists the manufacturer number for the schematic (this is NOT the part number but just the number identifying the part in the diagram). That number is easily cross-referenced with the current (and previous) SKU numbers for ordering the item. They also tell you what is commonly ordered with it. The instructions or Q&A are right there. No hunting around. If you call them or do a chat, they’ll also verify it for you. They make it simple.