How to Troubleshoot & Replace Samsung AP4336927 / DC97-12747A Washer Water Guide Assembly

I took it apart and discovered what parts to replace. Called support to verify parts needed and with their help, we ordered everything we needed. Replaced parts and now it's like I have a new machine. 

Purchased parts from Appliance Parts Pro after watching the YouTube video on the problem we had. Followed the video from start to finish and it now works as good as ever. Could not have done it without the help of the video as it was not an easy repair. Overall very happy with everything associated with Appliance Parts Pros. Parts arrived quickly and were the correct parts. Service was good as well. 

Replace shocks did not fix problem. I replace the spindle or spider bracket and fix the problem. I also replace the seal 

I replaced the spider bracket and screws, the water guide, front drum balancer, bearing seal, drum seal, and epoxy glued the hole on the rear drum housing caused by the drum freely spinning inside it. 

The problem first started when I noticed that I was getting smoke from the inner drum and it was making a strange noise. At first I thought it might be the stater had burned out so I replaced it not only for the noise but for also an error code (E3) I was getting. Very easy fix that took about 20 minutes. The machine appeared to work properly after that. About a week later I heard an even louder "clunking" noise. When I heard it I knew I had to take out drum to inspect what it might be. I followed the online video, which is very detailed, to remove the drum and I was able to get it out in under an hour. Upon inspection I found the spider arm (all 3 contact points with the inner drum) had disintegrated due to corrosion from water. The water guide had also broken apart due to abnormal drum movement due to broken spider arm. I ordered the parts and they arrived in a timely manner. I resumed the video where I left off to assist with the reassembly, which again took under an hour. I ran the machine on a regular cycle and it performed like a new machine. If I hadn't done the repair myself I would've had to pay a repair person well over $600 plus parts or purchase a new machine. By doing the repair myself, it cost me just under $300. I was a little scared to try this but the online video was so detailed that I felt completely confident taking on this task. I'm glad I did. Thanks Appliance Parts Pro! You have a customer for life if I need to repair another appliance. 

I disassemblied the washer found the drum spider was broken into 3 pieces . I replaced the spider ,spider bolts both bearings and seal replaced the drum seal and the water guide re-assembly the washer test and check for leaks problem fixed . Another job well done by a old diesel mechanic. 

Ordered new parts. 

Used appliancepartspros Youtube video to take washer apart and re-assemble with new parts. Parts were delivered in less than 24 hours.The video was fantastic!!!! Could not have done it without your help. 

Replaced broken part ( for the second time ) first time was 4 yrs ago. This time coated the spider arms with flexible rubber sealant. Hoping this will make the part last longer. 

Replaced it in 2 hours