I ordered a replacement part and watched the helpful video. After 4 days the part still had not come so I called the company They showed that the part had been delivered-but I didn't receive it, so they quickly said they would send out a new one, and sure enough, it came in 2 days and with it a gift card!! I subsequently called for technical help since the repair was not going as per the video. They were very helpful, and we finally got the repair made and it works fine! This company is great and I will certainly be doing business with them again. This is such a rare find, these days! Thank you!