My brother went on line and researched through your company the possible problems. He showed me the videos of what possibly could have caused my dryer to stop suddenly putting out heat. We discussed all scenarios and I ordered the parts from your company. The parts arrived in less then 3 days. When I came home from work, my brother had installed the parts and was drying his work clothes! The total down time was less then 6 days and about 10% of the costs of replacing my 6 year old dryer. It is now rebuilt and ready to go for 5 more! Thank you for using our technologies that showed us the possibilities without the huge costs1