Found several You tube videos relating to the same problem, motor could be heard running but no action at the beater head. The cause was a fiber gear that works off a metal worm gear to operate the beater head, it had stripped, as I'm sure it was designed to do to protect the motor. Straight forward disassembly, you have to be prepared to drive out two different size drift pins on my model, but they come right out. Having an assortment of punches on hand helps. Lots of sticky grease in the mixer head so have some paper towels on hand. Use latex gloves if you have them. I also found a couple of popsicle sticks handy to move the grease away from where I needed to be working, and for picking the fragments of the fiber gear out of the grease. The grease seemed in good shape so I did not replace it.