Edward B Mount Horeb , WI January 24, 2020 Appliance: Whirlpool Mixer K5SS Worm gear failure on my KitchenAid 5 qt "professional" lift bowl mixer. This was a problem that I'd had previously with this mixer. The worm gear, which is designed to fail (so that more serious damage does not occur to the motor), did fail while I was mixing some multi-grain bread dough. After the previous failure (pre-youtube days), I took the machine in for repair. The repair-shop cost came to about $150 in labor. Parts were extra. This time, I decided to do the repair myself, since I figured that I knew what was wrong. I found the appliancepartspros (APPros) youtube video on how to do the worm gear repair. It seemed to be the most comprehensive one out there and was the one that I decided to follow. The prices that APPros offered on the repair parts were also at least as good (and often better) than I found elsewhere. When I used their on-line help line with some questions, I was impressed with the support that I got. The only letdown was that there was a small part, an alignment pin, that I wanted, that APPros did not have unless it was included with another major part. I don't know if I'd lost the pin or if it had been lost previously in the repair shop, but the APPros video had not highlighted the importance of these easily-lost steel dowel alignment pins. I later found the part separately at a small local repair shop for $5. Including the $5 alignment pin, the total repair cost me less than $20 in parts. The APPros video was instrumental in my undertaking the repair, and the APPros on-line support was outstanding. Next time, this repair won't take me nearly so long. If I wish to repair another appliance, APPros will be my first on-line source for parts and "how-to" videos. Read More... 29 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours Tools: Screwdrivers
Shannon R Clay Center , KS June 22, 2018 Appliance: KitchenAid 4 1/2 Qt. Stand Mixer KSM95ER0 Stripped center gear Replaced the center gear and since they sent the hub along I replaced that too just to be safe. Used the live chat before ordering to make sure I was ordering the correct part. The person I chatted with was very nice and very helpful and parts came in good shape, and just as ordered. Replaced the stripped gear the next day and added a bunch of grease and the mixer works like new. Was very impressed with their diagrams and helpful videos as well as their large selection of parts. The other parts I ordered, the vertical shaft, pin and gasket are for my daughter-in-law's mixer - it's been out of commission for 3 weeks as it was leaking grease. That is an older mixer and I was afraid we wouldn't be able to get parts, but they had them and as soon as I can get together with her we will have hers fixed up as well. I particularly like their helpful videos. I can't tell you how much I appreciated that. I generally work on my jeep and maybe general construction around the house. I had never taken apart a Kitchenaid mixer before and while I would have attempted it without the video, it certainly went much smoother with some instruction. We live in a small town, and no longer have anyone around to work on this type of thing. Most products are made to be disposable, so I suppose as the older guys have passed no one wants to take it up. I might have figured out how to get into the mixer without the video, but this was very helpful and the only other solution is to ship it off to one of their service centers and wait a month for it to be fixed and returned. Appliance Parts Pros prices are reasonable and I will definitely be doing business with them again. Thank you. (I want to note, below where it asks how difficult it was to repair - if I had found your web site 1st instead of some of the others I was on prior to that - it would have been an easy repair) Read More... 5 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours Tools: Pliers, Screwdrivers
Lynden B Benicia , CA March 18, 2023 Appliance: KitchenAid 5 Quart Artisan Tilt Head Stand Mixer KSM150PSMC0 Broken speed control lever knob, Add grease and worm gear replacement The main mission of the project was to simply replace the speed control lever. Doing plenty of internet research I learned lever replacement requires opening of the cavity that contains grease for all of the gears. Additionally, that grease can congeal over time and fail to adequately protect internal gears. Until this job to replace the speed control lever, I never thought of needing to inspect the grease or internals of my 14-year-old mixer. Based on this neglect, I prepared for a full grease replacement and the potential discovery of damaged parts. In addition to Appliance Part Pros videos, I strongly recommend watching Mr. Mixer 3 part series on YouTube for re-greasing Kitchenaid artisan mixers before planning the job. I learned many details on tools, supplies, and other tips/tricks to plan well for the work and minimize the downtime of my mixer. Parts I ordered from AppliancePartsPros.com prior to starting included: Gasket, and Speed Control Lever. I ordered from another vendor 14.1 oz (probably enough for 2 grease replacements) of Super Lube Synthetic Multipurpose Grease that was NLGI Grade 2 (analogous to the viscosity of peanut butter) and that had an NSF Rating of H1 Food Grade with documentation available online. While working the job, I played/paused the Mr. Mixer YouTube videos as I progressed. During the inspection, I discovered the grease was congealed and the plastic worm gear was starting to wear down. I used nitrile gloves and a plastic drywall knife, and lots of paper towels to remove the spent grease, a messy job but satisfying once complete. I ordered two new plastic worm gears (the extra one for contingency next time I regrease) from AppliancePartsPros.com which arrived in a few days. After replacing the broken parts, re-grease, and reassembly, the mixer runs smoothly. Read More... 3 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 2+ hours Tools: Screwdrivers
Douglas T Louisville , KY January 12, 2020 Appliance: Model KS5M Wife found a KitchenAid 5qt stand mixer with everything but the bowl on a junk pickup pile brought it home and tried it out and the motor ran but the mixer didn't turn I guessed a gear was stripped. After looking up the part and seeing there was an attached video on how to replace the gear, I thought not too hard. So I tore down the mixer and found the worm gear stripped. Before I went further I ran the motor to check for a bent shaft and cleaned the teeth on the shaft to make sure they were not damaged. All was okay so I ordered the worm gear & bracket assembly along with a new gasket. I am not sure if the old one was already broke or more likely I broke it in prying the two halves apart. You might put a mention about the gasket in the video as my mixer didn't come apart nearly as easy as in the video and required some careful prying. After I ordered the parts while I waited their arrival, I cleaned all the old grease out of the mixer. When I got the bracket assembly I decided to use to old bracket because the new one didn't have the dowel pin on top. Instead it had a cast pin that was not a tight fit. So I swapped the gears between the old and new bracket greased everything up good and reassembled. Another thing came up during reassembly. I had put a goodly glob of grease in the top bushing of the vertical center shaft and experienced hydraulic locking preventing the two halves from completely going together easily like I thought they should. As soon as I pulled them apart I realized that all the grease could not easily squeeze out and I wiped the end of the vertical center shaft off and that removed the last traces of the old grease and enough of the excess grease that the two halves went together like they should on the second go around. knowing now what was causing the problem I could have just use the screws to pull the halves together but I didn't want to force it together not knowing why this time it was being difficult when I had no problem with the shell while I was working on the mixer awaiting the parts. After I had the mixer together and before putting it back on the stand I did a test run. Everything ran so back on the stand it went. Now I just need a bowl and to decide what to do with 3 Kitchenaid mixers, hers, mine, and now the street rescue. I am going to say the project took 30-60 minutes but I actually spent a lot more time, A) I shot the circlip into the air, it fell to earth I knew not where (found it after looking and looking when I pulled my sock off and it fell to the floor) B) going after all the old grease in the mixer as I put in an upgrade grease of a different type. Read More... 3 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Pliers, Screwdrivers
Dennis R Saint-Louis , MO February 08, 2015 Appliance: Model KSM150PSWHO Leaking grease with our kitchen aid 5 guart mixer Took my time and disasembeld the mixer and cleaned old grease from internal gear box. put new greas in and put it back together. A piece of cake!!!!! Read More... 6 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes Tools: Screwdrivers