EASY FIX--THANK YOU !!!!! Since we have a Kenmore top loading washer, we contacted Sears who were of little help. They pushed a service call that would result in a charge of $200.-300. !!!! Outrageous by any standard. Thought I should just get a new washer since mine is 21 years old--but performs like new. We then saw AppliancePartsPros.com online and explored their website. Their videos are PERFECT and right-on !!!! Their phone customer service is in the United States and very friendly, courteous and knowledgeable. AND, their parts were very well priced. So, we gave it a try. We're not the handy, DIY kind of folks, but it was simple. My husband and I followed the video and it was done without a bit of difficulty. Washer is again working like new for a total cost of under $50. WOW !!! Thank you soooo much. I would very highly recommend you guys. From Sandy and Steve in California