Upon using your site to look at the washer parts, and exploring your videos that helped me diagnose the problem, I realized how simple this repair would be. (I was about to drop $600 on a new washer right after Christmas!) I ordered the parts from your site (under $50), as well as a ratchet extender that I needed in order to perform the repair, which your video let me know. The parts were received next day, and thanks to your helpful video, I repaired my washer in about 15 minutes. You guys Rock! Thank you so much!