How to Troubleshoot & Replace Whirlpool AP3094520 / 285748 Long Cam Agitator Repair Kit

After reading a blog about a similar problem, and talking to a tech that recommended I call a service, I ordered parts as did the blogger. Rest, calibrated several times, diagnosis' had no codes ( if anyone could figure that out) Removed the agitator and cleaned everything. Reinstalled it Took the lid lock off lid and inserted it into slot, that way you can have the lid open and see what is going on in there. Test run:: everything worked as should, like brand new. Only the thrust washer had very little wear on it but was dry. Even though the agitator parts were really not needed I changed them out anyway and used vasoline as my grease. About 15 minute job. Only the parts inside the agitator were replaced. 

Ordered the long agitataor and switched it out. 

Ordered a repair kit to fix the agitator and did it myself. Only took about 10 minutes to swap the parts out. 

Watched how to repair long cam agitator. 

I watched AppliancePartsPros.com several videos on the possible causes, and how to disassemble the machine. These videos enabled me to diagnose accurately--needed a new Clutch Assembly. Also, I'd like to add that your videos are really great. I dived into the project feeling like I knew what to expect, and the videos proved accurate and helpful. I replayed it when I had a question and the needed information was always there in the video. That is a great extra that you provide. It is more than just a marketing gimmick, it is a real service that adds value for us customers. 

First I watched at least three different videos on how to replace this part. To begin with, I was led to expect an instruction sheet inside the package; there wasn't, but no big deal. When I was ready, I pried the cap off easily, and with some difficulty I was able to loosen and remove the 7/16 inch bolt. The agitator would not budge, but in some videos it wasn't necessary, so I didn't try very hard. After a lot of wiggling and pulling the old cam and dogs came out, along with two other pieces not in the videos that were apparently sitting on top of each other inside the agitator. After trying to figure out how they were supposed to be attached to anything or to each other, I put them aside. The old dogs were in pieces that spilled all over the place when I pulled the cam. This is obviously the problem I was having. I installed the new dogs in the new cam, placed the two unexplained pieces back in position and set the cam and dogs in on top of them. I was having a little trouble with the bolt: the socket didn't fit it too well and it looked like it might slip. I did a little math, chose the 11 mm socket, and found it to be a nice snug fit on the bolt, so I used that socket to reinstall the bolt. I put on the cap and found the agitator was moving very smoothly in the direction it was supposed to, and clutched very firmly in the opposite direction like it was supposed to. After a test rinse and one load of laundry, it appears to be working just perfectly now. 

Replaced the Centerpost seal and the Agitator Repair Kit (dogs).. 

Agitator dogs were worn out. I ordered the replacement parts from AppliancePartsPros.com and they were delivered the next day! Easy replacement job only required the removal of the agitator cap and one bolt to get to the parts needing replacement. 15-minute job. The chat box was useful in determining an exact match for my parts. Great job APP! 

Only needed to remove the upper agitator. Then remove the old/original cam kit, and install the new agitator cam kit. Reinstall the upper agitator and tighten the bolt. Everything working in minutes. 

Watched video, purchased repair kit & replaced dogs, housing & retainer.