I originally thought the dogs had worn out.
However the root cause was the rusting of the attachment bolt to the lower portion of the agitator. This caused this part to wobble and ultimately widen the attachment hole to the point that I could lift the upper agitator without removing the bolt.
Fix:
- I ordered this part, new screw with washer, new thrust washer, and new dogs (they were quite worn). Works great.
Maintenance:
- Going forward, I'm going to remove, clean and check every year. It's a simple check
- I bought spare of everything - I think the total is around $23.
Time: The fix took around 20 min. However it took a few hours to trouble shoot.
General: I'm relatively handy, yet I have a tendency to parts in upside-down or fix the symptom and not the problem
- Your support video was great...and you might include, "if the upper portion just comes off without removing the bolt, there is something else damaged"
- In the thrust washer video, it would be nice if you made a point of 'this side up'
All said, I'm extremely pleased with your support and delivery. You now have a committed customer.