How to Troubleshoot & Replace Whirlpool AP6014074 / WP9761048 Infinite Switch (Dual Surface Element)

I watched the instructional video and it went exactly like the video! I've never fixed an appliance before (I'm 56yo woman), and I was determined to fix it myself. It took me 10 minutes to swap out the switch, and it took me an hour to clean the disgusting mess I found when I pulled the stove out!! 

Replaced dual burner switch 

My sons removed the old switches and replaced them with the new ones. However only the dual element worked as it turned out that the problem with the right front burner was actually a bad surface element and not a bad switch. So we had to order a new surface element for that burner. 

I put new switch on. Thanks I saved $150.00 in labor cost for repair man. 

Replaced Infinite dual element switch with new part 

Received the heat control unit. Took off the back portion of the range to access the control unit. Removed the defective part and replaced the new part, being careful to connect the wires in proper places. Heating element works as intended. 

Unfortunately I unplugged the old infinite switch without paying attention to where the new one plugs in. The video shows where to plug in for a regular infinite switch, but not for the dual burner, they are different. After shorting out the first one, I ordered another but the wiring was different on my stove than what the directions stated. I was able to e-mail the people at APP.com and they provided me step by step instruction based upon my model of stove. I could not be more impressed with the customer service experience I received. 

I ordered a dual element controller switch for a Whirlpool glass top range. It took minutes to install and fixed the problem. What I was really amazed with was the service from this company. I had the part within 24 hours. I ordered it one afternoon and UPS delivered it to me the next afternoon. The stove was fixed by dinner time. This is truly my go to appliance store from now on. When they say it ships out the same day they mean it! 

Since I wasn't able to determine with certainty what part I needed, I decided to check the existing part for numbers. I pulled out my stove being careful to not scratch the wood floor. I then removed a number of phillips head screws with a cordless drill that were holding the metal back panel to the stove. With the metal panel removed, and the screws underneath the knob removed, the switch was free. The numbers printed on it helped AppliancePartsPros.com identify the replacement. Since I knew how to remove the old part, once I received its replacement, it was simple to install. I ordered it late on a Tuesday, received it Friday by lunch. 

First I ordered the wrong part! Then when the part arrived I followed the instructions from the Appliance Part Pros video to move out the range and remove the back panel so I could replace the switch. Realizing the part was wrong I went to the Appliance Part Pros website and with the chat help ordered the new part. Three days later it arrived. That evening I went through the same process and changed the switch in 15 minutes.