FIRST LET ME COMPLIMENT YOU ON YOUR SHIPPING--I ORDERED THE BAKE ELEMENT ON A THURSDAY AFTERNOON--& IT WAS DELIVERED TO MY DOOR AT 1 PM ,2 DAYS LATER,I LOOKED AT OTHER COMPANYS,& THEY ADVERTISED 10 TO 15 DAYS------------------ FIRST I WATCHED YOUR REPAIR VIDEO--TURNED OFF THE RANGE BREAKER--PULLED OUT THE RANGE--GOT A PHILLIPS SCREWDRIVER,REMOVED SCREWS--HAD A LITTLE TUG WITH THE CONNECTIONS (REALLY TIGHT )REMOVED THE ELEMENT--PUT IN THE NEW ONE ,NO PROBLEM--TOTAL TIME TO REPAIR WAS NOT MORE THAN 10 MINUTES ...BY THE WAY IT WORKS!!!!!!!!!!! .THANK YOU---T. HOGAN