Don A Evensville , TN October 12, 2015 Appliance: Model ED25DQXBW00..... Broken crisper shelf After several phone calls was able to get correct part with the help of Max M who did the follow up. Max was exceptionally courteous making several calls and emails to make sure the part was the correct one. I originally entered a low rating to Appliance Parts pros because several telephone to rep's failed to locate the correct part. After a incorrect shipment and my follow up.... it became apparent the tray I needed was not the part that was showing on the drawings Don't know if the crisper tray was listed wrong or my model number was entered wrong. I would give Appliance Parts Pros a five star rating for solving the problem and shipping the correct part by Fed X next day. Don Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes