I ordered parts from Appliance Parts Pros (standard shipping), they arrived in about four days. I watched the very helpful instructional video. The repair took about the same time that APP said it would and I was even able to teach my wife how it was done (so next time she gets to repair it). Basically we cut the old receptacles out and rewired the new ones with the supplied parts, wire nuts and heat-shrink tubing included. The broken burners now work perfectly. The more difficult job was replacing the burner clips, but only because the originals were riveted in and needed to be drilled out using a rather precarious angle of approach for my cordless drill. Overall it was pretty simple and all the repairs took about two hours,