Though I knew one spring was intact (I could see it) I assumed the other was broken. I did not pull the unit out until I received the new springs (I ordered two - prefer to replace both at same time). The replacement springs arrived a day earlier than expected. We pulled the dishwasher out from under the counter, exposing both sides. The suspect spring was not broken; instead, the plastic joiner used to connect the spring to the dishwasher had broken. Not wanting to delay repairing the unit, we cut & bent a stainless bicycle spoke (we own a bike store) to serve in place of the plastic joiner. We did this on both sides utilizing the new springs. We reinstalled the dishwasher under the counter. The new springs and 'fasteners' work great!