I used your website to determine possible problem, watched your videos, and determined that a gasket kit might be worth a try on my own--anything to keep from spending half the cost of a new machine on a simple repair. And it WAS simple. The video was crucial, though, as my kit did not contain any written instructions. I would make two suggestions, especially for those of us who are not mechanically inclined: 1. Be sure to take note of which edge of the gasket fits into the groove, as you remove the old one. 2. Determine the center of the gasket strip so that you end up with the ends being equal on each side after pushing it into the groove. Those are probably common sense to someone who does frequent repairs. I believe my problem is solved. Thanks for your help--web site, video, and chat representative. Quick deliver and easy.