I first unplugged the washer machine, drained the drain lines, and checked the filter for blockages. I had to plug the machine back in and turned the machine on to determine if the pump was actually working. The pump was making a loud noise, but it was still working somewhat. After I unplugged the machine again, I checked the pump to make sure it was receiving enough power to work properly. After fully determining that the drain pump was the issue, I googled drain pumps for my washing machine. Thankfully, this website was the one that I choose to order my pump. The pump arrived just in time. I switched the pump out and my clothes are so much dryer when I remove them from washer. The drying time has been reduced as well. I am very happy with my purchase and the shipping time.