I heard a cracking sound so I opened the freezer again and found that it was s piece of plastic -- a small bar -- that had broken off of something. I went online, first to identify the broken part. It was the ice guide. I had to do a bit more research to find out what the ice guide does, as well as the part number. I found it easily on appliancepartspros.com. (I think I purchased a new heating element for my electric oven from you and was able to fix it VERY easily. I was hoping this new repair would be as simple.) I had to move the fridge a bit to get to the power cord to pull it out. My 90 pound frame was no match for the fridge but I somehow got it moved enough for my arm to get between the fridge and wall. The bigger hassle for me was to get into the freezer enough to access the screw that holds the ice guide in place. That was the part still attached to the ice maker. I waited until my husband was out of town because I can't stand having someone breathing down my neck while I am trying to fix something. I couldn't just pull the door out, like a drawer. I strained my back trying to get the different sections out -- many are just snap-locked in place instead of with screws so it takes a bit of force. I wondered if I needed to abandon the repair until someone with more muscle was around. But I persevered and finally got the small basket on the door removed. Then struggled with the ice drawer. I couldn’t take out the main containers or remove the door, so, now scrunched down on the floor, I got to the ice maker and was able to pull the cover off (also locked in place with plastic bits and needed a bit of force, a scary thing when you are dealing with PLASTIC.) I tried to pull the whole ice maker out — that would have made replacing the ice guide EASY! — but I couldn’t, so I had to work with the ice maker still inside the freezer. There is only a small distance between the screw I needed to remove and the freezer wall. Make sure you have a VERY short screwdriver. I couldn’t even see if it was a + or - screw and had to take a picture! Once I had the short screwdriver (+) the rest was cake. Took out the old plastic bit, put in the new ice guide and voila! The whole thing also gave me a chance to sort through the contents of the freezer and clean it too. Putting the containers back in was much easier than taking them out. Everything is back to working order. Hurray! Got it fixed without a call to a “professional." (My vodka is no longer in the ice catcher, now that I have more space in the main sections.) Taking stuff out of the freezer and removing all the part necessary took time but once you can access the ice maker, you can fix this in a minute or two.