I replaced all 4 suspension rods and springs and now it spins very smooth. They weren't broken, just badly worn. It gave new life to my 15 year old GE Profile washer. They are basically springs, so they wear after a while. It was well worth the hour I spent fixing it. You need a good long reach to get to the back 2 and you have to take off the dampening straps and the control panel so you can gain access. All in all, I'm happy with the repair, although I though that these parts are bit pricey for what they are, but at least the labor was free. If you watch the video online, anybody can do this repair.