I went to Google University to troubleshoot my washer. I have that big ole code paper that came with my washer but it's a ridiculous process of navigating through dials and buttons and code numbers to figure out whatever your issue is. Initially, I changed the lid lock because I've had issues with that in the past but that didn't solve my problem. So further research pointed me to the Drain pump. I EASILY found the correct drain pump for my washer on AppliancePartsPros.com and they have an attached video on the product page that walked me through taking my old pump off and putting the new one on. SO EASY! I also paid NO extra shipping and the part was delivered to me in VT the next day. That's important when the laundry is piling up. This will be my first stop whenever I need a part for any appliance I own. Thank you for making it easy!