Had to remove the screws that hold the dish washer to the counter top by knocking them out of the counter top. After seeing how the door handle worked I will not have to do again as all you have to do to open is stick a long screw driver up inside and push the chip and it opens. Ordered handle installed it now everything works fine. $29.00 for little plastic handle seems quiet rediculous but Kitchenaid and parts direct where $39.00 so I guess I got a bargain. As for the tools you a trox driver to remove the screws.