Watched the videos on Youtube on Samsung Washers like mine and determined that my machine had the same defect that effects many front loads, especially Samsung. Called manufacture to no avail. Found APP.Com website, watched disassembly video, got confidence that I could do the job, ordered parts. Meanwhile, I tore down the machine in preparation for the new parts and found as expected a cracked Assy-Flange (or Spider,as it is referred to online). Samsung has a manufacturing defect: they mix stainless steel and aluminum in this part which results in excessive corrosion and one leg ultimately gives way and, cracks and breaks (see videos online). Anyway, received and installed the part along with a rear tub seal (mine was ok, but didn't want to take a chance). Machine runs like new. Note: if you have a Samsung, you will need to do this every 6-7 years, so learn how to do it. Labor intensive, but not hard to do. Took me 6 hours total. Be sure to label all parts, especially screws, bolts and you will have no problem. Appliance Parts Pro staff were also very helpful, excellent service, delivery and followup! Thanks APP.