I noticed my older Kenmore washer was going crazy and spinning erratically. First I unplugged it and then opened it up with some caution because I had never worked on a washer before. I noticed one of the springs had rusted and broken off in the back near the bottom. To make a long story short, I replaced all 4 springs ( the 3 short suspension springs underneath and the 1 back counterbalance spring) I used a wrench and a tried a needle nose plyer. I also replaced the white pads underneath the frame. I was careful not to pull the wiring by unhooking it and making sure things were balanced by checking the floor and top of the machine. I also turned all the water off beforehand. I put everything back together and it works great! I saved about $450 by fixing up my old machine spending about $20.